Refund Policy

At WP Premium Pro, located at https://wppremiumpro.com/, our goal is to provide genuine, high-quality WordPress plugins and themes at the most affordable prices possible, all under the advantageous General Public License (GPL). We strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be considered, recognizing the unique nature of digital products.

WP Premium Pro operates from India and aims for fair and transparent dealings with all our customers.

Our Commitment to Quality and Authenticity

We guarantee that all products available on WP Premium Pro are 100% genuine, original, and free from malware, viruses, or any hidden malicious code. We obtain all plugin and theme files directly from the original developers and redistribute them without any alterations. Our commitment is to deliver the exact premium files you expect, ready for use on your WordPress website.

General No-Refund Policy for Digital Products

Due to the inherent nature of digital goods and the immediate access provided upon purchase, WP Premium Pro generally operates on a strict no-refund policy once a product has been downloaded.

When you purchase and download a digital product (a WordPress plugin or theme) from our website, you gain immediate, irreversible access to the software. Unlike physical goods, digital products cannot be returned, making it impossible to verify that the product has been uninstalled or is no longer in use. This policy is standard practice within the digital downloads industry.

Therefore, we strongly encourage all users to carefully review product descriptions, screenshots, features, and our extensive FAQ section (particularly regarding GPL licensing, no license keys, and manual updates) before making a purchase. Please ensure the product meets your requirements and understanding prior to completing your order.

Specific Cases Where Refunds MAY Be Considered

While a general no-refund policy is in place, we understand that exceptional circumstances can arise. Refunds may be considered ONLY under the following specific, verifiable conditions:

1. Product File is Corrupted or Not as Described: If the product file you downloaded from WP Premium Pro is genuinely corrupted, incomplete, or fundamentally different from the description provided on our product page, despite our best efforts to ensure file integrity.
2. Product Not Functioning as Advertised (Core Functionality): If the core functionality of the downloaded plugin or theme, as advertised on its respective product page (not including features tied to premium support or auto-updates directly from the developer), is completely broken or renders the product unusable, and our support team cannot provide a working file. This specifically refers to issues with the file obtained from WP Premium Pro, not conflicts arising from your website environment.
3. Accidental Duplicate Purchase: If you accidentally purchase the exact same product multiple times within a short period, we may offer a refund for the duplicate purchase(s), provided no more than one copy has been downloaded.

What is NOT Covered by Refunds (Common Scenarios)

The following scenarios are expressly NOT eligible for a refund:

1. “Changed My Mind” / No Longer Need It: Your decision to purchase is considered final upon download.
2. Lack of Features: If a product does not include a feature you assumed it had, but which was not explicitly listed in our product description. We encourage pre-purchase research.
3. Compatibility Issues (Your Setup): If the product doesn’t work perfectly with your specific hosting environment, other plugins, or themes. While our files are original, we cannot guarantee compatibility with every unique WordPress setup, as this is beyond our control and relates to your specific site configuration.
4. Misunderstanding of GPL/No License Keys: If you purchase a product expecting a direct developer license key, automatic updates via your WordPress dashboard, or direct developer support. Our products are offered under GPL, which means manual updates and no direct developer support from us. This is clearly explained in our FAQs and Terms.
5. Lack of Technical Knowledge: If you are unable to install, configure, or use the product due to a lack of technical knowledge or experience with WordPress. We provide the genuine files, but not direct implementation support.
6. Product Deactivated by User Error: If the product stops working due to user error, incorrect installation, or conflicts created by other elements on your site.
7. Dissatisfaction with Product Design/Interface: Subjective dissatisfaction with a theme’s design or a plugin’s user interface after successful download and installation.
8. Purchasing the Wrong Product: If you mistakenly purchased a product different from what you intended, but it was correctly delivered by us.
9. No Updates for an Extended Period: While we strive to provide timely updates, our ability to do so depends on the original developers releasing them. Delays in developer updates do not constitute a refund reason.

How to Request a Refund

If you believe your situation falls under one of the specific conditions where a refund may be considered, please follow these steps:

1. Contact Us Immediately: Send an email to [email protected] or use our Contact Us form at https://wppremiumpro.com/contact.
2. Provide Detailed Information: In your request, you must include:
   
   • Your full name and the email address used for the purchase.
   • Your order number.
   • The exact name of the product(s) in question.
   • A clear, detailed explanation of the issue you are experiencing, including any error messages, screenshots, or video recordings to demonstrate the problem.
   • Confirmation that the issue is with the file provided by WP Premium Pro and not related to your specific website environment or a misunderstanding of GPL terms.
3. Cooperate with Our Team: Our support team may ask for additional information or clarification to properly investigate your claim. Your timely cooperation is essential for the review process.

Refund Process (Manual Review)

Once your refund request is received:

• Manual Review: Our team will manually review your request and the evidence provided. This process is thorough and may take some time to verify the validity of the claim.
• Decision Notification: We will notify you via email of the outcome of our review.
• If Accepted: If your refund request is accepted, the amount will be directly credited back to your original payment source (e.g., the credit card or PayPal account used for the purchase).
• Processing Time: Please allow 7-10 business days for the refund to be credited and the amount to reflect in your account. The actual time for the refund to appear in your statement may vary depending on your bank or payment provider.

Important Considerations

• Filing a dispute or chargeback with your payment provider without first contacting us to resolve the issue may result in the suspension or termination of your WP Premium Pro account.
• We reserve the right to refuse a refund if the request does not meet the criteria outlined in this policy or if we suspect fraudulent activity.

Changes to This Refund Policy

WP Premium Pro reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website, with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or require clarification regarding our Refund Policy, please do not hesitate to contact us:

• By Email: [email protected]
• By visiting our Contact Us page: https://wppremiumpro.com/contact